Privacy Policy

SoapSpoon LLC (“we,” “us,” or “our”) operates the website soapspoon.com (the “Site”). This Privacy Policy explains what information we collect, how we use it, and your rights regarding your information.

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1. Information We Collect

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Information you provide

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When you use our Site, we may collect:

• Name

• Email address

• Shipping and billing address

• Phone number

• Order and purchase details

• Messages sent through contact forms or email

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Information collected automatically

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When you visit the Site, certain information may be collected automatically, including:

• IP address

• Browser type and device information

• Pages viewed and time spent on the Site

• Referring websites

• This information may be collected using cookies and similar technologies.

 

Payment information

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Payments are processed securely through Wix’s payment processing partners. We do not store full credit card numbers on our servers.

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2. How We Use Your Information

 

We use collected information to:

• Process and fulfill orders

• Communicate with you about your purchase or inquiries

• Provide customer support

• Improve and maintain the Site

• Prevent fraud and protect the security of the Site

• Send marketing emails if you have opted in

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You may unsubscribe from marketing emails at any time using the link provided in those emails.

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3. Cookies and Tracking Technologies

 

The Site uses cookies and similar technologies provided by Wix and integrated third-party services to:

 

• Enable essential website functionality (such as shopping cart features)

• Analyze website traffic and usage

• Improve user experience

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You may control cookies through your browser settings. Disabling certain cookies may affect Site functionality.

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4. How We Share Information

 

We may share your information with:

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• Wix.com Ltd., which provides hosting, infrastructure, and e-commerce functionality

• Payment processors used through Wix

• Shipping providers

• Service providers that assist with email communication or analytics

• Legal authorities if required by law

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We do not sell your personal information.

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5. Data Retention

 

We retain personal information only as long as necessary to:

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• Fulfill orders

• Comply with legal and tax obligations

• Resolve disputes

• Maintain business records

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6. Data Security

 

The Site is hosted on the Wix.com platform. Wix provides industry-standard security measures to protect your data. While we take reasonable steps to protect information, no method of transmission over the internet is completely secure.

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7. Your Rights

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Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request correction or deletion

• Withdraw consent to marketing communications

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To make a request, contact us using the Contact page.

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8. Children’s Privacy

 

The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

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9. Changes to This Policy

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We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised Effective Date.

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10. Contact Us

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If you have questions about this Privacy Policy or wish to make a data request, please contact us using the Contact page.