Refund Policy

Last updated: 2026/01

We want you to be happy with what you buy from Soap Spoon LLC. This policy explains how we handle returns, exchanges, and refunds for orders placed on our website.

For all communications, reach out using the Contact tool.

1. Return Window

You can request a return within 30 days of the date your order was delivered.

2. What’s Eligible for Return?

Change‑of‑mind returns

If you tried it and it just isn’t for you, let us know. While we can’t promise a refund on every used item, we’ll review things case‑by‑case and be as fair as we can.

Defective, damaged, or incorrect items

If your order arrives damaged, defective, or not what you ordered, we’ll make it right. We may ask for photos and a brief description so we can understand what went wrong.

We reserve the right to decline returns that arrive in heavily used, damaged, or unsanitary condition, or that do not meet the criteria above.

3. What’s Not Returnable?

To keep things fair and manageable for a small shop, some items are final sale:

Items marked “final sale” or “non‑returnable” at the time of purchase.

4. Who Pays for Shipping?

If we made a mistake (wrong item, defective product, or shipping damage):

We cover reasonable return shipping or, in some cases, may not require a return at all. You’ll receive either a full refund or a replacement at no extra cost once we verify the issue.

If you changed your mind:

You’re responsible for return shipping costs. Shipping charges are non‑refundable, unless we were at fault. We strongly recommend using a tracked and insured shipping method for returns. We can’t refund items we never receive or that arrive damaged due to poor packaging.

5. How to Start a Return

To initiate a return, reach out using the Contact tool at the bottom of this page. Reference your email, the order number, and the reason for the return.

We’ll reply with instructions and, where applicable, a return address and any reference number we need you to include in the package. Send the item back within 14 days of our approval email. Please do not ship items back without contacting us first, as unapproved returns may be refused or delayed.

6. Refunds, Store Credit & Exchanges

Once we receive your return and inspect it, we’ll email you to let you know if it’s been approved or rejected. If approved, we’ll process it as one of the following:

Refund to your original payment method
Store credit for a future purchase
Exchange for the same item or another item of equal value (subject to availability)

Unless we made an error, any shipping charges will not be refunded.

Please allow 5-10 business days after we issue a refund for it to appear on your statement, depending on your bank or card issuer.

7. Orders from Other Retailers

This policy applies only to purchases made directly from Soap Spoon LLC via our website. If you bought our products from another retailer, please contact them directly and follow their return policy.

8. Fair Use & Abuse

We maintain this policy to be fair both to our customers and to a very small business. We reserve the right to:

Limit or refuse returns or exchanges if we notice unusual or excessive return behavior.
Deny a return where the product has been used in a way that is inconsistent with its intended purpose or our instructions.

If we ever need to decline a return, we’ll explain why.

9. Questions

If you’re unsure whether something qualifies for a return—or you’re just not happy with how something turned out—please reach out using the Contact tool. We’ll do our best to help and, when possible, find a solution that works for both of us.