Soap Spoon Shipping Policy

Last updated: 2026/01

Soap Spoon LLC wants to make shipping simple and predictable. This page explains where we ship, how we ship, and what you can expect once you place an order.

Where We Ship

We currently ship to addresses within the United States, including:

All continental U.S. states
Alaska and Hawaii
P.O. boxes and military addresses (APO/FPO/DPO), as allowed by the carrier

At this time, we do not offer automatic international shipping at checkout.

If you’re outside the United States and interested in placing an order, please email us using the Contact tool, and we’ll let you know if we can arrange a custom shipment.

Order Processing Time

Orders are typically processed and shipped within 1–3 business days (Monday–Friday, excluding holidays). During high-volume periods (sales, holidays, new product launches), processing may take a bit longer. If we expect significant delays, we’ll post an update on the site or contact you by email. Processing time is separate from the carrier’s transit time.

Shipping Methods & Delivery Times

We primarily use standard ground shipping services (for example, USPS Ground Advantage or similar) for most orders. These services typically deliver within:

Continental U.S.: About 3–7 business days after shipment.
Alaska & Hawaii: Usually a bit longer than the continental U.S., depending on the carrier and exact location.

Delivery time frames are estimates and can vary based on distance, weather, carrier volume, and other factors outside our control.

Shipping Rates

Shipping rates are calculated at checkout based on:

Destination address
Order weight and size
Selected shipping method (when multiple options are available)

From time to time, we may offer free or discounted shipping promotions. Any such offers will be clearly indicated on the website or at checkout.

Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with a tracking number (when available for that service). Tracking updates and delivery scans are provided by the carrier. It may take up to 24–48 hours after shipment for tracking information to update.

Shipping Address & Delivery Issues

Please double-check that your shipping address is complete and correct at checkout.

If a package is returned to us due to an incorrect or incomplete address, we can reship it, but you may be responsible for additional shipping charges.

If a carrier marks a package as “Delivered” but you can’t find it, please:

Check around the delivery area and with neighbors/household members.
Contact the carrier with your tracking number.

If you still can’t locate it, contact us using the contact form at the bottom of this page, and we’ll review what options are available. While we will do our best to help, we are not responsible for packages after they have been marked as delivered to the address provided.

Damaged or Lost Packages

If your order arrives damaged, or if it appears to be lost in transit (no movement on tracking for an extended period):

Save all packaging and contents.
Take clear photos of the box and the damaged items (if applicable).
Contact us using the Contact tool, and send your order number and photos.

We’ll work with you and the carrier to investigate and, where appropriate, arrange a replacement or refund in line with our general refund/return policy.

Holidays & Unexpected Delays

Carriers may experience delays during peak seasons, severe weather events, or other disruptions. These are outside of our control, but we’ll always ship as quickly as we reasonably can, and will communicate clearly if we expect significant fulfillment delays on our end.

Questions

If you have any questions about shipping before or after placing an order, reach out to us by using the Contact tool. We’re happy to clarify anything not covered here.